Service mastery: e-service and customer retention (Registro nro. 9536)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00579agd a2200217 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170612095458.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150610b xxu||||| |||| 00| 0 spa d |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | Español |
| 082 ## - CLASIFICACIÓN | |
| Clasificación | 247 DVD |
| 100 ## - AUTOR | |
| Autor | Tschohl, John |
| 245 ## - TÍTULO | |
| Title | Service mastery: e-service and customer retention |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | México |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | Service Quality Institute |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Year of publication | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 60 minutos |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | SERVICIO AL CLIENTE |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | CALIDAD TOTAL |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | COMUNICACIÓN |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | SATISFACCIÓN DEL CLIENTE |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | DVD |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Accession Number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Departamento de Biblioteca y Documentación Alfonso Chase Brenes | Departamento de Biblioteca y Documentación Alfonso Chase Brenes | 12/06/2017 | 247 DVD | 247DVD | 12/06/2017 | 12/06/2017 | DVD |